Wednesday, August 27, 2008

Rock stars are everywhere.

We just went through a pretty big transition over here at the Englert:

all new ticketing software and (almost) all new box office staff, all basically happening the same weekend.

I've done a few software transitions in my days and this has been one of the smoothest. The peeps at Iowatix were great to work with, the software allows us to serve our customers better (for example, alllllllllllll of our tix are online now - not just a few rows) and the efficiencies this new system will create seem to outweigh any of the inevitable "pain" that accompanies such a major shift in The Way We Do Things. It's not perfect yet, but we'll get close.

Thanks, customers, for being patient.

We also brought on four new Box Officers (a term that doesn't seem to get old for me), and they've been wonderful: bright, energetic, eager to learn, helpful and service-minded. Stop by to see Ashley, Nicole, Roxy and Sarah, who have joined Bryan and our wonderful volunteers Tom and Andrea to make up the best box office staff anywhere in the land. Get to know them here.

We also just hired a bunch of great people to work in our Front Of House Services area who you'll get to know at the concessions table this fall.

The job description for both of those positions called for "rock stars," and I'm glad to say that our newbies don't disappoint.

Chuck Klosterman tonight... people have been stopping in asking about it all day. Starts at 8:30, doors open at 8, get here early. Repeat.

Just signed us up for Twitter, so you can follow us there: I've been "tweeting" on my personal account for awhile now. Was skeptical at first, but am starting to realize the key: the more people who use it, the better it is.

Go technology.

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